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Service Delivery is Evolving-Here's What It Means for You

Your programs depend on precision. Maintenance windows, calibration cycles, and instrument availability all keep your schedules on track. As Andy Maloney recently shared, Tektronix is evolving how we deliver service for our customers.

In the Americas, that evolution is centered on flexibility—especially for customers who manage instruments from multiple OEMs. We’re focused on making access easier, strengthening on-site support, and centralizing technical expertise where it has the most impact.

What’s changing—and why

We’re updating our multi-vendor service delivery model in the Americas to better balance centralized expertise, local logistics, and on-site support. Some activities previously handled in calibration labs are moving closer to where instruments are used—either to local service offices or directly to field teams.

Our goal: simpler planning, fewer disruptions, and more flexibility in how you engage with us.

Here’s what’s new

Expanded on-site support. We’re increasing field coverage by nearly 10%, giving more customers the ability to schedule routine calibration and planned maintenance directly on their campuses.

Specialized calibration labs. We’re centralizing all multi-vendor calibrations—routine to complex—into seven regional service labs across the U.S., Canada, and Mexico. You can ship instruments directly, drop them off, or coordinate pickup and delivery through your account team or a Tektronix-arranged courier service.

Calibration lab locations:

Cincinnati, Ohio
Solon, Ohio (near Cleveland)
Irving, Texas (near Dallas)
Los Colomos, Mexico (near Guadalajara)
Covina, Calif. (near Los Angeles)
Beaverton, Ore. (near Portland)
Mississauga, Ontario, Canada (near Toronto)

Updated service offices and logistics. To maintain the proximity and convenience you’ve come to expect, we’re creating service offices in some cities where calibration labs were previously located. These offices provide a local site for equipment drop-off and a hub for coordinated pickup and delivery service..

In other areas, we offer logistics services—including pickup, delivery, packaging, and shipping to our regional calibration labs. Whether through a nearby service office or our logistics network, you’ll have clear, convenient options to get instruments where they need to go.

What stays the same

This evolution is about where and how we deliver—not what we deliver. You’ll continue to receive:

Precision calibration backed by Tektronix standards
Audit-ready documentation for compliance
Service aligned with your production windows
A clear, navigable experience from scheduling to completion
Coordinated support that listens, adapts, and communicates every step of the way

Your local service office and account team remain your trusted partners for intake, scheduling, and routing.

Planning your service

Here’s how to engage with us for multi-vendor service under the new model:

Planned service: Submit a Service Request or contact your account team to schedule planned maintenance or routine calibration—either on-site or in a calibration lab.
On-demand service: For complex calibration, repair, or urgent maintenance, submit a Service Request or request a quote through your account team. These services are performed in our specialized calibration labs.
Shipping options: Ship directly to a calibration lab, drop off in person, or arrange pickup and delivery through Customer Care or your account team. To confirm what’s available in your region, visit the Service Centers page or contact Customer Care.
Stay connected: Bookmark the Service Centers page and and follow Tektronix on LinkedIn for the latest updates and site changes.

During the transition

Rolling out these changes will take time. As new service offices open and more field technicians come online, some scheduling and routing paths may shift. We’ll communicate any changes in advance and keep our Service Centers page up to date.

If you need assistance—or want to share feedback on what’s working and where we can improve—we’re listening.

Reach out to Customer Care or your account team, your local service office.

Leading with you

This isn’t just about where service happens. It’s about making your job easier—helping you plan with confidence, adapt with flexibility, and stay on pace.

You can expect three things from us:

Clear choices – on-site support, calibration labs, and local drop-off options
Transparent communication – especially when something changes
A feedback loop that leads to action

If we can simplify your next maintenance window, we will. If we can remove a step, we’ll remove it. And if something isn’t working, tell us—we’ll fix it.

Thank you for the trust you place in us. We’re proud to support your work and committed to being the partner that keeps you ready, every day.