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Zoey Customer Care Solution Note


Tektronix' Zoey is an automated Interactive Voice Response (IVR) test system that customers can call anytime they suspect there is a problem with their line. The most common line quality issues are measured and the customer is given a verbal report at the end of the test. When customers have a line issue, they feel reassured that it will be sent to customer care for corrective action. In this way, Zoey improves your customer's loyalty along with your brand's value, helping you to reduce churn and retain customers.